Helpline Coordinator Position
My Sister’s House began in 2000 as a public campaign to establish the organization as Sacramento’s (in fact the Central Valley’s) first agency to address domestic violence in the Asian and Pacific Islander community. This includes providing the development of a culturally appropriate safe haven. Our mission is to serve Asian and Pacific Islander and other underserved women and children impacted by domestic violence, sexual assault and human trafficking by providing a culturally appropriate and responsive safe haven, job training and community services.
My Sister’s House is a non-profit agency that provides shelter and support for Asian Pacific Islander and other underserved women and children. The Helpline Coordinator is directly accountable to the Co-Executive Director of Advocacy and Shelter Services. The Helpline Coordinator is responsible for scheduling and organizing and facilitating My Sister’s House 40 Hours domestic violence training. :
- Schedule and supervise all Helpline activities
- Support volunteers and staff members who answer the 24-hour Helpline
- Track Helpline data and trends
- Respond and follow-up on client and info emails
- Provide back-up coverage for Helpline when necessary.
- Schedule and organize MSH 40 hour domestic violence training twice a year.
- Coordinate master schedule for client facing volunteers/interns
- Coordinate and prepare Helpline/Agency presentations.
- Assist in staffing Outreach tables, recruit new Helpline volunteers
- Plan and implement Volunteer Speakers Bureau
- Represent My Sister’s House as needed regarding Helpline opportunities.
- Assist in the preparation of grant project reports.
- Assist with drafting grant related deliverables.
- Hand other duties as assigned.
- Commitment to My Sister’s House’s mission and values.
- Experience working with diverse constituencies (particularly with communities of color).
- Excellent organizational skills, including the ability to design and maintain effective systems, organize resources, and establish priorities.
- Flexible and willing to work days/evenings and on and off site
- Bilingual in Asian Pacific Island languages or Spanish is a plus.
- Conflict resolution skills is highly desirable
- Competed 40 Domestic Violence Training, Knowledge of crisis intervention, safety planning,
- Ability to manage multiple tasks and projects simultaneously and efficiently with minimal supervision.
- Valid driver’s license and ability to use personal vehicles for work; proof of car insurance.
- Ability to work as part of a team.
- A strong commitment to helping women and children in need.
Salary Range: $ 20 hr – $21 hr
To Apply: Please send resume and cover letter in one pdf file to
* We value a diverse workforce and an inclusive culture. My Sister’s House encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, or veteran status.
No phone calls or emails for questions, please.*
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision benefit
- Monday to Friday
- Weekend availability
Social distancing, regularly sanitizing workspaces, masks required indoors, vaccination/testing policies.
- Bachelor’s (Preferred)